DESCRIPTION
This course is designed to provide the learner with an overview of the FCA rules, and expectations around Treating Customers Fairly as they apply to general insurance distribution.
The course is split into sections and we recommend that you take appropriate breaks throughout.
OBJECTIVES
By the end of this course you will be able to:
- Explain what is meant by ˜principles-based regulation’
- Understand the six consumer outcomes required by TCF in the context of general insurance distribution
- Outline how firms could assess their policies and practices against TCF principles
Describe examples of good and poor practice in relation to:
- The culture of the organisation
- The availability and use of management information within a firm
- Product design, including the role of all parties within the chain
- Financial promotions and disclosure of information at the point of the sale
- The quality of sales and advice provided to customers
- Vulnerable customers
- Claims handling and renewals
- Handling complaints
- Contributing to planning and implementation of TCF within your own organisation
